Terms and Conditions

Refunds, Exchanges, Returns

All of the Refunds, Exchanges, Returns information is for art that is directly purchased from this website or from an invoice sent by me to you. If you purchase my art elsewhere, you are bound by their return and exchange policies and you must contact them directly.

For Non-Commissioned, Non-Custom Art: Once you receive your noncommissioned artwork, you have three days to initiate a return. Return requests received later than three days after delivery confirmation will not be accepted.

Here is how the process works.

1. Email me at melanie@melaniebiehle.com with the title of the artwork that you purchased and the reason that you are returning it. I will review your request and follow up with more questions if necessary.

2. You will repackage the artwork so it can be delivered back to my studio safely. You will pay for all return shipping costs.

3. Once I receive the artwork back in my studio, I will process your refund. Refunds will be processed to the original form of payment. All international refunds will be subject to the exchange rate at the time of processing and refunds will be remitted in USD. The artwork must be unaltered (e.g., not cropped, if the work was on paper) and undamaged due to improper packaging in order to receive a refund.

Custom, Commissioned Artwork cannot be returned to my studio. When we work together on a custom project, 50% of the total fee is due upfront before any supplies are ordered or any work begins on the project. This fee is due after our initial consultation and is non-refundable. The remaining 50% is due when the painting is complete, prior to shipping/delivery. You will receive in-process photos along the way and will be provided with a final image to sign off on before you are invoiced for the last payment. Delivery will be arranged after final payment is received.

Copyright

When you purchase a painting or print you are not given the copyright of the artwork. I own the copyright of all of my artwork, including commissioned work, and can make reproductions of the art if I choose to do so. If commissioned work requires my copyright to be transferred to you there will be an additional fee and a licensing agreement for that transfer. You can request this by emailing melanie@melaniebiehle.com. Prints of my artwork cannot be created by anyone other than me or the companies who have licensed my artwork. My artwork cannot be reproduced without my permission.